A large healthcare provider using VectorFlow’s physical security system struggled with
complex configuration management — leading to badge access delays, compliance risks,
and increased IT support tickets. Teams spent hours manually searching across multiple admin portals.
🤖 AI Chatbot Solution
We built an AI-powered configuration assistant that lets IT teams quickly locate and modify access control
settings using natural language queries. Instead of navigating multiple menus, admins simply ask the chatbot
and get direct links to the right settings — within seconds.
Under the hood (Retrieval-Augmented Generation):
Embeddings & Vector Search: User queries converted into embeddings and matched against a curated knowledge base.
Similarity Search: Retrieved the most relevant snippets even when wording didn’t match exactly.
Context Assembly: Injected retrieved content into the LLM prompt for precise, context-aware answers.
Extensibility: Designed to integrate with policy libraries, versioned docs, and access control APIs.
👤 My Role as Solutions Engineer
I didn’t code the ML models directly. My role was to scope the PoC, ensure technical credibility,
and frame the business value. Specifically, I:
Discovery & Problem Framing: Collected IT/admin pain points and positioned the chatbot as the right solution.
Workflow Mapping: Documented key processes (password resets, badge updates, compliance) and mapped them to chatbot use cases.
Technical Translation: Worked with developers on embeddings & similarity search, then reframed them in business value terms.
Demo & Storytelling: Designed and delivered the demo flow, balancing technical depth for engineers with value for executives.
Value Metrics: Defined success criteria (ticket reduction, faster onboarding, compliance improvements) for adoption and ROI.
In short, I acted as the bridge between engineering, product, and sales — ensuring the PoC was technically credible and tied to measurable outcomes.
📈 Measurable Business Impact
✅ Reduced IT support tickets by 35%, cutting down troubleshooting time.
✅ Improved compliance by preventing security misconfigurations (HIPAA, policy enforcement).
✅ Provided 24/7 AI-driven self-service, reducing reliance on IT helpdesks.
🏆 Competitive Advantage
Unlike generic chatbots, this solution was fully integrated with VectorFlow’s security infrastructure,
delivering real-time, actionable responses instead of static FAQ suggestions.
The integration streamlined access control management and improved operational efficiency for healthcare providers.