SE Blog

PoC · Champion

Designing a PoC with a Champion

Scoping and prioritizing features with a champion at LendingTree, from conversation to conversion.

Champion · Pre-Sales

From SE to Buyer: What I Learned Being the Champion

My internal pitch for Dynatrace taught me how champions think and how to support them from the inside out.

Discovery · FinTech

Quantifying Pain: The AlphaPoint Identity Story

Mapped verification delays to business impact and sold an automation layer.

Competitive · Objections

How I Handled Competitive Objections

Why solving the right pain matters more than checking every feature box in a bake-off.

Sales Alignment · Process

SE-Sales Collaboration and Decision Mapping

$200K won by keeping both sides moving in sync and removing decision friction at every stage.

Strategy · Startup SE

Why I am a Founding SE Who Knows When to Invent

Knowing when to build vs follow to close smart, not flashy. A founding SE mindset in practice.

QBR · Upsell

Turning ELK Dashboards into Upsell Dollars

Used login patterns and QBR data to drive $70K in supplier-side expansion value.

Onboarding · FinTech

IDM Integration at AlphaPoint

Reduced onboarding delays and centralized identity control post-sale.

Incident · Healthcare

Badge Activation Delays at Atrium

Mapped root causes and delivered a real-time ops fix for badge activation failures.

Support · Healthcare

Fixing Atrium Check-In Issues

Resolved entry queue issues by aligning with facilities and product teams simultaneously.

Full Lifecycle · Healthcare

End-to-End Visitor Automation at Atrium

Connected approvals, badges, and analytics in one complete loop across the client org.

Security · AI

Delta AI Camera Security

Tested automated threat detection based on face matching in a real enterprise environment.

SRE · Culture

Building an Error Budget Culture

Aligned SRE velocity with reliability by tracking error budget burnout before it began.

Incident · Recovery

Lambda Crash Recovery at JPM

Restored a business-critical ingestion flow in under 2 hours with zero data loss.

Retention · Competitive

Post-Sales Save: Vectorflow vs Legacy

Turned a skeptical client into a long-term win through creative gap coverage and proactive engagement.

Enablement · Docs

Docs That Clients Actually Read

Transformed onboarding with step-by-step, productized documentation that cut support tickets by 35%.