SE Blog

PoC · Champion

Designing a PoC with a Champion: My LendingTree Story

Scoping and prioritizing features with a champion at LendingTree, from conversation to conversion.

Champion · Pre-Sales

What Being a Champion for Dynatrace Taught Me About Pre-Sales

My internal pitch for Dynatrace taught me how champions think and how to support them from the inside out.

Discovery · FinTech

Scaling KYC at AlphaPoint: How I Automated Identity Verification (and Proved It)

Mapped verification delays to business impact and sold an automation layer.

Competitive · Objections

How to Win When You Don’t Check Every Box

Why solving the right pain matters more than checking every feature box in a bake-off.

Sales Alignment · Process

How I Helped Close a $200K Deal Without Writing a Single Line of Code

$200K won by keeping both sides moving in sync and removing decision friction at every stage.

Strategy · Startup SE

Invent to Scale, Follow to Win: A Founding SE Mindset

Knowing when to build vs follow to close smart, not flashy. A founding SE mindset in practice.

QBR · Upsell

Unlocking Value with ELK: A QBR That Turned Insight Into Revenue

Used login patterns and QBR data to drive $70K in supplier-side expansion value.

Onboarding · FinTech

From Days to Minutes: How I Helped Clients Slash Onboarding Time

Reduced onboarding delays and centralized identity control post-sale.

Incident · Healthcare

The Badge That Took 20 Seconds (And What We Did About It)

Mapped root causes and delivered a real-time ops fix for badge activation failures.

Support · Healthcare

This One Field Slowed Down a Hospital Check-In Line

Resolved entry queue issues by aligning with facilities and product teams simultaneously.

Full Lifecycle · Healthcare

From Manual Toil to Trusted Partner: Full Lifecycle at Atrium Health

Connected approvals, badges, and analytics in one complete loop across the client org.

Security · AI

We Gave Delta’s Security Team AI Eyes

Tested automated threat detection based on face matching in a real enterprise environment.

SRE · Culture

Error Budgets Are Not Optional: Creating Cultural Buy-In

Aligned SRE velocity with reliability by tracking error budget burnout before it began.

Incident · Recovery

From Crashes to Confidence: How I Kept JPMorgan's Servers Online

Restored a business-critical ingestion flow in under 2 hours with zero data loss.

Retention · Competitive

How We Outmaneuvered Giants (And Closed Deals Faster)

Turned a skeptical client into a long-term win through creative gap coverage and proactive engagement.

Enablement · Docs

When Onboarding Fails at Scale: Why I Wrote the Docs Instead

Transformed onboarding with step-by-step, productized documentation that cut support tickets by 35%.